- Fees paid for consultations that have been completed or partially completed are non-refundable.
- Where a refund is applicable, the eligible refund amount, after deduction of any applicable cancellation charges, shall be processed through the same payment method used at the time of booking, wherever possible. Or we will ask you for the bank details to process the refund.
- Refunds arising due to payment-related issues, such as duplicate payments or technical/payment gateway errors, shall be processed within 14 business days after the email request is received.
- The time taken for the refund to reflect in the customer’s bank account or payment instrument may vary depending on the payment gateway, bank or financial institution.
- For workshops, courses, digital products or other services where access, confirmation, materials or credentials have already been provided, no refund is applicable.
- For any questions or concerns regarding the Cancellation and Refund Policy, please contact our support team at connect@sheelaa.com.
